REFUND POLICY

 Digital Services

Due to the nature of digital services, all sales are final. I do not offer refunds on any digital services once the service has been provided or accessed. This policy is in place because digital services are intangible and cannot be returned.

 

 Made-to-Measure and Custom Items

All made-to-measure and custom items are crafted specifically for you according to your specifications. As a result, I cannot accept returns or offer refunds on these items.

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 Deposits

All deposits are non-refundable. The deposit secures your order and initiates the process of gathering materials and scheduling work.

 

 Order Cancellations

Before Work Has Commenced: If you wish to cancel your order before work has started, cancellation may be possible. However, a fee will be charged to cover the inconvenience and the cost of any supplies purchased specifically for your order.-

After Work Has Commenced: Once work on your order has begun, cancellations may not be possible due to the materials already being used and the progress made on your order. 

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 Exceptions

Refunds or replacements will only be considered under the following conditions:

- There is a demonstrable error or fault on my part in the service provided.

- The product delivered does not match the specifications provided by the customer.

In such cases, please contact me within 7 days of receiving the service or item, detailing the error or issue. I will review your request and, if approved, issue a refund, provide a replacement at no additional cost or another mutually agreed upon solution.

 

 How to Request a Refund or Replacement

1. Contact me at info@bethparkin.com within 7 days of receiving the service or item.

2. Provide your order number, a detailed description of the issue, and any relevant supporting documentation or evidence.

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I value your business and aim to resolve any issues promptly and fairly. Thank you for your understanding and cooperation.

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